Import Role Definitions for Service Desk Integration
To integrate your CA Identity Manager environment with your service desk solution, import the role definitions for CA NIM Service Management. These role definitions add the following tasks to the system manager role:
- Configure Service Desk Integration
- Customize Service Desk Field Mappings
- View Service Desk Integration REST API Doc
Follow these steps:
- In the Management Console, go to Environments, and click on the environment that you want to integrate with your service desk solution.
The Environment Properties screen appears.
- Click Roles and Tasks, Import, select NIM Service Management, and click Import.
- Restart the environment.
You imported the role definitions for service desk integration.
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