Let Support Request a Log File
If a user has an issue with the mobile app, Support engineers can request a log file to help with troubleshooting.
The mobile user enables debugging through their iPhone or iPad. Once debugging is enabled, the mobile user can use the mobile app to send the log to an email address for Support.
To enable the mobile app to generate a log, the mobile user completes the following steps.
The mobile app creates an email with the attached log file. The email can be sent to the email address configured for Support in the User Console.
QnA as "Reset password behavior" fails using the default Question and Answer Configuration setting, under the environment administrator of Identity Manager Tasks.
Upon selecting the QnA as "Reset password behavior" with the default Question and Answer configuration settings, the reset password fails to with the following error message:
Perform the following steps to make reset password work with the QnA as Reset password behavior:
Follow these steps:
Note: Even the default values of 'Enable' option and 'Number of Authentication questions' apply only after performing this step.
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