Managed Services (Basic Access Requests) › Creating a Service › Configure Email Notification for Service Renewal

Configure Email Notification for Service Renewal

Some services expire after a certain period.

On the Email tab, you can configure an email notification that reminds service members to renew their membership before it expires. Members can then use the Renew Service task to renew their access.

CA Identity Manager provides a default email template that includes dynamic content. This content is automatically populated when the email is sent. Dynamic content, which appears in curly brackets ({ }) in the email notification editor, adds a specific user name, service name, and expiration date to the email.

You can modify the content of the email notification in the editor. For example, you can modify the body or subject text, change the font, or remove dynamic content.

Note the following items when configuring email notifications:

• If you are including dynamic content in the email notification, do not modify the text between the curly brackets ({ }).
• If the service has a prerequisite service that expires, email notifications are only sent for the prerequisite service, even when email notifications are configured for both services.

Follow these steps:

1. On the Email tab, select the Email notification to users before the service expires check box to enable notifications.
2. (Optional) Customize the email notification using the controls in the editor.

   The email notification editor supports HTML. You can add HTML content to the body of the email notification by clicking the Toggle HTML Source button (<>) in the toolbar.

3. Understand Fulfillment and Revocation actions.