Self-Service Tasks › Configure the Forgotten Password Reset and Forgotten User ID Tasks › The Forgotten Password Reset Task

The Forgotten Password Reset Task

The Forgotten Password Reset task enables a user to reset a password after CA Identity Manager verifies his identity. CA Identity Manager uses two types of questions to verify a user’s identity:

• Identification questions--Determine who a user is. Examples include a user’s full name, user ID, or email address.
• Verification questions--Confirm a user’s identity. Depending on how CA Identity Manager is configured, users can specify their own verification questions, or they can select questions from a predefined list.

In the default Forgotten Password Reset task, a user must provide a user ID and answer five verification questions. Each verification question, which is presented on a separate screen, is randomly chosen from a list of five questions that the user supplies during registration.

Once CA Identity Manager verifies a user’s identity, a screen where the user can enter a new password is displayed.