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Connection Settings for BMC Remedy ITSM


Before you configure the settings for BMC Remedy ITSM, copy the SDK jar files from the BMC Remedy System to the server. These files enable communication between CA Identity Manager and BMC Remedy.

Follow these steps:

Valid on Windows and Linux

  1. On the BMC Remedy System, go to the following file:
  2. Copy the following SDK jar files:
  3. Save the copied jar files to the following location on the CA Identity Manager system:
  4. Restart your application server.


To integrate with BMC Remedy ITSM, provide the following parameters:

Connection Settings for CA Cloud Service Management

(WebSphere) Retrieve Certificates From Server

To enable communication between CA Cloud Service Management and CA Identity Manager, retrieve certificates from the server and add them to the NodeDefaultTrustStore.

Follow these steps:

  1. In the WebSphere administrative console, expand Security, and click SSL certificate and key management.
  2. Under Configuration settings, click Manage endpoint security configurations.
  3. Select the appropriate outbound configuration to reach the (cell): <server-name>Node01Cell:(node):<server-name>Node01 management scope.
  4. Under Related Items, click Key stores and certificates, and click the NodeDefaultTrustStore key store.
  5. Under Additional Properties, click Signer certificates and Retrieve From Port.
  6. Enter the following parameters in the Host field:

    host name:

    port: 443


  7. Click Retrieve Signer Information.
  8. Verify that the certificate information is for a certificate that you can trust.
  9. Click Apply and Save.
  10. Restart WebSphere.

You retrieved certificates from the server.


To integrate with CA Cloud Service Management, provide the following parameters:

For more information about CA Cloud Service Management, see the CA Cloud Service Management documentation.